Privacy policy

Privacy Policy

Last updated: 12-18-2025

Smalltown Connetchin (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase our products. By using our site, you agree to this policy.

1) Information We Collect

  • Personal info: name, email, phone number, billing/shipping address, and payment details (processed securely by our payment provider).
  • Usage data: IP address, device/browser, pages viewed, referring/exit pages, and timestamps.
  • Cookies: small files used to remember preferences, track cart activity, and improve site performance (see “Cookies” below).

2) How We Use Information

  • Process and fulfill orders, including shipping and notifications.
  • Provide customer support and respond to inquiries.
  • Improve our website, products, and user experience.
  • Send marketing only if you’ve opted in (unsubscribe anytime).
  • SMS Messaging: If you provide your phone number, we may send you transactional and promotional messages (e.g., order updates, exclusive offers, and cart reminders). You can opt out at any time by following the instructions in the message.

3) SMS Cart Abandonment

Smalltown Connetchin’s website uses cookies and plugins to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages via SMS if you have opted in.

4) Sharing Information

We don’t sell or rent your personal information. We may share limited data with:

  • Service providers (e.g., payment processors, shipping carriers, email/SMS providers) to run our store.
  • Authorities when required to comply with laws or protect our rights.

Important: The above excludes text messaging originator opt-in data and consent. This information will never be shared with or sold to third parties.

5) Location-Based Services

If we use location tracking or location-based services, we will collect data such as your device’s location or IP-based region. This information is used to enhance your shopping experience (e.g., suggesting local offers, estimating shipping times, or preventing fraud). You may disable location services in your device or browser settings.

6) Data Security

We use reasonable administrative, technical, and physical safeguards. While no method is 100% secure, we work to protect your information.

7) Your Rights (U.S.-Only Protections)

  • Request access to the personal data we hold about you.
  • Request correction or deletion of your data (subject to legal obligations).
  • Opt out of marketing communications at any time.

State-Specific Privacy Rights

If you are a resident of California, Colorado, Connecticut, Utah, or Virginia, you may have additional rights under state law, including the right to request more details about the personal information we collect, request deletion, opt out of certain data sharing, and not be discriminated against for exercising these rights. To exercise your rights, please contact us at support@smalltownconnetchin.com or use the opt-out form below.

8) Cookies

Cookies help our site function (cart, checkout), analyze traffic, and personalize content. You can control cookies in your browser settings; some features may not work if disabled.

9) Children’s Privacy

Our site is not directed to children under 13. We don’t knowingly collect data from children. If you believe a child provided data, contact us to remove it.

10) Third-Party Links

We may link to third-party sites. Their privacy practices are separate; review their policies before providing information.

11) Changes to This Policy

We may update this policy from time to time. Changes take effect when posted here (see “Last updated” date above).

12) Contact Us

Trade Name: Smalltown Connetchin
Phone: +1 715-577-9774
Email: support@smalltownconnetchin.com
Mailing Address: 2809 E Hamilton Ave #2150, Eau Claire, WI 54701
Support Hours: Monday–Friday: 5:00 PM–8:00 PM • Saturday–Sunday: 10:00 AM–8:00 PM

Company Name: Smalltown Connetchin
Business Registration No.: S155803

Do Not Sell or Share My Personal Information

As described in our Privacy Policy, we may collect and share personal information, including through cookies and similar technologies. You may have the right to opt out of these activities depending on your location.

Use the form below to opt out of “sale,” “sharing,” or “targeted advertising.” If your browser has Global Privacy Control (GPC) enabled, we will honor it automatically.