Shipping policy

Shipping Policy

Last updated: 9-26-2026

Thanks for shopping with Smalltown Connetchin (“we”, “our”, “us”). Below you’ll find how and when we ship your order.

1) Where We Ship

  • United States only at this time (no international shipping yet).

2) Processing Times

  • Handling time: 5–7 business days (Mon–Fri) to make/prepare your order.
  • Order cut-off: 4:00 PM Central Time, Monday–Friday. Orders placed after cut-off, on weekends, or on holidays begin processing the next business day.

3) Shipping Methods & Rates

  • Standard shipping is free within the United States. Optional local delivery, when available for your address, is a separate service with its fee shown at checkout.
  • Transit time: typically 3–4 business days once shipped.
  • Taxes & discounts are calculated at checkout.

4) Tracking

Every shipped order includes tracking. You’ll receive a shipment confirmation email with a tracking link as soon as your package leaves our shop.

5) Delivery Estimates

  • Timeframes are shown in business days and don’t include weekends or holidays.
  • Allow approximately 8–11 business days total for standard orders: 5–7 business days for production/handling, plus 3–4 business days in transit. These are estimates, not guaranteed arrival dates. Larger, highly customized, or bulk orders may require additional time; contact us before ordering if you have a deadline.
  • Weather, carrier delays, and peak seasons can affect delivery—thanks for your patience!

6) Address & Delivery Issues

  • Please double-check your shipping address at checkout. We aren’t responsible for delays or losses due to incorrect addresses.
  • If a package is marked delivered but you can’t find it, check with household members and neighbors, then contact the carrier. If you still need help, email us and we’ll do our best to assist.
  • Undeliverable/Refused packages returned to us can be reshipped (free standard shipping) after address confirmation.

7) Damaged in Transit

If your order arrives damaged, email support@smalltownconnetchin.com as soon as possible, preferably within 7 days after delivery, with your order number, a description, and clear photos of the product and packaging so we can make it right. This requested reporting period does not limit any rights you may have under applicable law. See our Refund & Return Policy for damage, defect, and order-error resolution.

8) Questions?

Trade Name: Smalltown Connetchin
Phone: +1 715-577-9774
Email: support@smalltownconnetchin.com
Mailing Address: 2809 E Hamilton Ave #2150, Eau Claire, WI 54701, United States
Support Hours: Monday–Friday: 5:00 PM–8:00 PM • Saturday–Sunday: 10:00 AM–8:00 PM (Central Time)
Company Name: Smalltown Connetchin
Business Registration No.: S155803