Good to know
How Personalization Works
1. Choose your product options and quantity. If a personalization option is shown, select Customized. Add the product to your cart.
2. Open the Personalization Studio from your cart.
3. Add text, upload your own file, or choose a saved design from the Design Library. Follow the product listing's personalization and bulk-pack requirements.
4. Review your text, artwork, and layout carefully, save your personalization details, then continue to checkout.
We review your submitted customization details and artwork before production and contact you if clarification is needed. Clear instructions may proceed without a proof. If you need a correction after ordering, reply to your confirmation email immediately. Changes may not be possible once production begins.
For group, business, team, or event orders, contact us before ordering if you need help coordinating multiple personalized items.
Artwork Responsibility
By submitting artwork, you confirm that you own it or have permission to use it. We may decline designs that appear to infringe third-party rights.
Personalized Returns
Personalized and made-to-order products are created specifically for you and are not eligible for return or exchange. If your order arrives damaged, defective, or incorrect due to our error, please contact us so we can make it right.
Natural Material Variation
Natural materials may vary in color, grain, pattern, and texture, making each piece unique. These characteristics are inherent to the material and are not defects. Engraving tone and contrast may also vary slightly from piece to piece.
Slate & Mixed-Material Board Cleaning
Wash by hand with mild soap and dry thoroughly. Do not soak or place in the dishwasher. Avoid abrasive cleaners, metal scouring pads, and sudden temperature changes.
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