
Good to know
How Personalization Works
1. Choose your product options and quantity. Use the available personalization link on the product page or beside the item in your cart.
2. Follow the Personalization Studio steps to organize your items and add text, upload artwork, or choose a saved design. Follow the product listing's engraving and bulk-pack requirements.
3. Review your personalization details carefully, then add the items to your cart or save your changes. This review is an order summary, not an engraving proof.
4. Review your cart, prices, and any applicable discounts before continuing to checkout.
We review your submitted customization details and artwork before production and contact you if clarification is needed. Clear instructions may proceed without a proof. If you need a correction after ordering, reply to your confirmation email immediately. Changes may not be possible once production begins.
For group, business, team, or event orders, contact us before ordering if you need help coordinating multiple personalized items.
Artwork Responsibility
By submitting artwork, you confirm that you own it or have permission to use it. We may decline designs that appear to infringe third-party rights.
Personalized Returns
Personalized and made-to-order products are created specifically for you and are not eligible for return or exchange. If your order arrives damaged, defective, or incorrect due to our error, please contact us so we can make it right.
Serving Tray Cleaning & Use
Wipe clean with a soft, lightly damp cloth and dry promptly. Do not soak or place in the dishwasher. Avoid harsh cleaners, prolonged moisture, and extreme heat. This tray is intended for decorative serving and display; do not use it as a cutting surface.
Natural Material Variation
Natural materials may vary in color, grain, pattern, and texture, making each piece unique. These characteristics are inherent to the material and are not defects. Engraving tone and contrast may also vary slightly from piece to piece.
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